Salesforce helps in bringing a unified digital platform for Telecommunication Provider!
About the Organization
A known telecommunications provider in the Philippines specializing in fiber-optic internet, managed network services, and enterprise connectivity solutions for businesses across the country.
Challenges
The customers needed a unified digital platform to manage enterprise customer relationships, streamline service delivery, and improve customer support for its internet and managed network services.
What We Have Done?
Implemented a unified platform for enterprise subscribers, providing centralized account and subscription management, omnichannel support, and self-service knowledge access. Automated workflows enable onboarding, upgrades, proactive notifications, tailored product recommendations, real-time live chat, case escalation, field service integration, and customer feedback collection—enhancing efficiency, engagement, and service quality.
Products Used
