PulseHub - Deliver Seamless Patient Care Across OPD, Inpatient, and Home Visits
PulseHub brings patient access, clinical operations, and resource management into one connected system.
With thousands of tickets per day and slow field escalations, the provider worked with Valuehub to implement Zendesk AI, boosting response consistency and support efficiency across 300+ agents.
Challenges ⚠️
✅ Disconnected systems across EHR, billing, scheduling, and pharmacy
✅ Manual admission, discharge, and bed management processes
✅ Long wait times and inefficient patient flow
✅ Limited visibility into ICU beds and critical resources
✅ Reactive care due to lack of a unified patient record
✅ Poor patient engagement and missed follow-ups
The Results 📊
Average resolution time
-40%
QA coverage
Manual sampling → 100% automated
Repeat outage calls
–20% (due to proactive updates)
Outage acknowledgment time
3 hours → 30 minutes
Solutions 💡
✅ Omnichannel Workspace unified all customer contact channels.
✅ AI Agent and Copilot answered routine questions, reducing load.
✅ Side Conversations enabled real-time field engineer coordination.
✅ Auto QA and Custom SLAs prioritized urgent cases and quality.
