Customer 360 Transformation in Indonesia
Large Indonesian Manufacturer with Complex Systems
Challenges
- Disconnected customer and partner data
- No unified order, stock, or claims view
- Manual reconciliation across enterprise systems
- Limited real-time stock visibility for sales
- Low operational productivity (~5%)
The Results
Increase in Sales Rep Productivity
0
%
Reduction in Manual Work
0
%
Faster Decision-Making
0
X
Solutions
- EOS ↔ Salesforce: Synced order data and order status
- SAP ↔ EOS ↔ Salesforce: Real-time stock availability across multiple warehouses
- Claims System ↔ Salesforce & SAP: Centralized claims tracking and processing
- MuleSoft-based API-led connectivity architecture
