Viberhub
Omni-channel messaging solution to engage customers through Viber — integrated with Salesforce Marketing Cloud, Service Cloud, and Agentforce for automated, AI-driven conversations.
Force.comEnterprise EditionUnlimited Edition⚡ 2 Weeks Go-Live
At a Glance
Overview
What Is Viberhub?
A Salesforce-native omni-channel messaging platform that brings Viber directly into your customer engagement workflows — powered by AI and automation.
Viberhub connects Viber messaging natively with Salesforce — spanning Marketing Cloud, Service Cloud, and Agentforce. Build automated customer journeys, deploy AI chatbots, send interactive campaigns, and monitor engagement KPIs — all from within your existing Salesforce environment. A unified API approach reduces developer workload while delivering a seamless, personalized experience across every customer touchpoint.
Capabilities
Key Features
Everything you need to engage customers on Viber — automated, personalized, and managed entirely within Salesforce.
Journey Builder Automation
Build automated customer journeys using Salesforce Journey Builder — triggered by behavior, events, or campaign milestones.
Interactive Campaigns & Auto-Responses
Send rich interactive Viber campaigns and trigger automatic responses based on customer actions, keywords, or journey stages.
Omni-Channel Interface Integration
Integrate Viber messaging directly into the Salesforce Omni-Channel interface for seamless agent and customer communication.
AI-Driven Chatbots
Deploy AI-powered chatbots for personalized customer engagement and automated query resolution — available 24/7.
Unified API Integration
A single unified API connects multiple channels — significantly reducing developer workload and integration complexity.
Analytics & KPI Monitoring
Monitor campaign analytics and engagement KPIs directly within Salesforce for real-time optimization of messaging strategies.
Why It Matters
Key Benefits
Engage on Preferred Channels
Reach customers on Viber — their preferred messaging channel — for significantly higher response and engagement rates.
Reduce Costs & Developer Effort
Pre-built integration and a unified API reduce operational costs and developer effort — deploy faster with less overhead.
Personalized Automated Campaigns
AI-driven, personalized campaigns improve customer satisfaction and retention through contextually relevant interactions.
Real-Time Strategy Optimization
Live analytics and engagement monitoring enable continuous optimization of messaging strategies for better outcomes.
Business Impact
What You Gain
Higher Engagement & Conversion
Increased customer engagement, retention, and conversion rates through timely, personalized Viber messaging.
Reduced Operational Costs
Reduced operational costs through automation — fewer manual touchpoints, less developer effort, faster resolution.
Faster Campaign Deployment
Faster deployment of marketing campaigns with pre-built Salesforce integration — improving time-to-market and ROI.
Stronger Brand Loyalty
Enhanced customer experience across every Viber touchpoint strengthens brand loyalty and long-term retention.
Go-To-Market
Launch Timeline
From kickoff to live Viber messaging in just 2 weeks.
✅ 2 Weeks Go-Live Guaranteed
Compatibility
Supported Platforms
Fully compatible with the following Salesforce editions — no extra licenses needed.
Force.com
App-only Salesforce platform license
Enterprise Edition (EE)
Full CRM with advanced customization
Unlimited Edition (UE)
Maximum features, support & storage
Viber Business
All Viber Business account types supported
Get Started
Engage Customers on Viber with Viberhub
Go live in 2 weeks with AI-powered Viber messaging, automated journeys, and full Salesforce integration.