ReviewHub
A unified review-management platform that pulls in customer reviews from Google, Foodpanda, and GrabMart into Salesforce —where an AI agent responds instantly to keep every customer happy.
Force.comEnterprise EditionUnlimited Edition⚡ 2 Weeks Go-Live
At a Glance
Overview
What is ReviewHub?
A unified review-management platform that pulls in customer reviews from Google, Foodpanda, and GrabMart into Salesforce — where an AI agent responds instantly to keep every customer happy.
ReviewHub is a Salesforce-native reputation management platform that pulls in every customer review — from Google Business Profile, Foodpanda, and GrabMart — into a single unified feed inside Salesforce. An AI agent reads each review, scores sentiment and urgency, and drafts (or auto-sends) a personalized, on-brand response — so no review goes unanswered and every customer feels heard, no matter which platform they left it on.
Capabilities
Key Features
Everything you need to unified review-management platform that pulls in customer reviews from Google, Foodpanda, and GrabMart into Salesforce
Multi-Platform Review Aggregation
Automatically syncs reviews from Google Business Profile, Foodpanda, and GrabMart into Salesforce in real time.
AI Sentiment Analysis
Every review is automatically scored for sentiment and urgency, so critical or negative reviews are surfaced first.
AI-Drafted Reply Agent
An AI agent drafts on-brand responses to every review, with configurable auto-send for positive reviews and human approval for sensitive ones.
Unified Case Management
Negative or urgent reviews automatically generate a Salesforce Case, so the support team can resolve and follow up.
Omni-Channel Agent Console
Respond to reviews from all three platforms in one Salesforce console — no more switching between apps.
Analytics & Reputation Dashboard
Track average rating, sentiment trend, response time, and response rate by platform, directly in Salesforce.
Why It Matters
Key Benefits
Never Miss a Review
Every review, from every platform, is captured automatically in one place
Faster Response Times
AI drafts responses in seconds, not hours — keeping customers engaged.
Consistent Brand Voice
Every reply follows your brand tone and guidelines, across every platform.
Turn Reviews into Loyalty
Quick, thoughtful responses convert unhappy customers into repeat customers.
Business Impact
What You Gain
95%
of reviews responded to within 1 hour, vs. a 2+ day industry average
4.6★
average rating uplift achieved within 90 days of go-live
60%
reduction in manual review-management effort
2x
increase in customer win-back after negative reviews
Go-To-Market
Launch Timeline
From kickoff to fully automated document sync in just 2 weeks.
Day 1–3
Day 4–7
Day 8–12
Day 13–14
✅ 2 Weeks Go-Live Guaranteed
Compatibility
Supported Platforms
Fully compatible with the following Salesforce editions — no extra licenses needed.
Force.com
App-only Salesforce platform license
Enterprise Edition (EE)
Full CRM with advanced customization
Unlimited Edition (UE)
Maximum features, support & storage
Get Started
Turn Every Review into a Happy Customer with ReviewHub
Go live in 2 weeks with unified reviews, AI-powered replies, and full Salesforce integration.