InstaHub
An omni-channel AI engagement agent for Instagram — automatically resolving customer queries, capturing new leads, and logging support cases directly inside Salesforce.
Force.comEnterprise EditionUnlimited Edition⚡ 2 Weeks Go-Live
At a Glance
Overview
What is InstaHub?
A Salesforce-native intelligent document automation platform that silently migrates, syncs, and governs documents in Salesforce — with zero disruption.
InstaHub connects Instagram DMs and comments natively with Salesforce — spanning Service Cloud, Sales Cloud, and Agentforce. An AI agent engages every customer conversation in real time, understands intent, and takes the right action automatically: new prospects are inserted as Leads, and support or inquiry conversations are logged as Cases — all with zero manual data entry. When a conversation needs a human touch, it’s routed instantly to a live agent inside Salesforce, with full context attached.
Capabilities
Key Features
Everything you need to automate document management in Salesforce — intelligently, silently, and at enterprise scale.
AI Conversational Agent
Deploys a Salesforce Agentforce-powered AI to hold natural, on-brand conversations directly inside Instagram DMs and public comments, 24/7.
Automatic Lead Capture
Every new or unrecognized contact engaging on Instagram is automatically qualified and inserted as a Lead in Salesforce — no manual entry required.
Intelligent Case Creation
Support or inquiry-related conversations are automatically logged as Cases in Service Cloud, with full conversation history attached.
Smart Escalation to Live Agents
When the AI can't resolve a query, the conversation routes seamlessly to a live agent in Salesforce Omni-Channel, with complete context handed off.
Omni-Channel Interface Integration
Instagram conversations appear directly inside the Salesforce Omni-Channel console, alongside every other channel your team manages.
Real-Time KPI Dashboard
Track resolution rate, response time, escalation rate, and lead conversion — all natively inside Salesforce.
Why It Matters
Key Benefits
Instant, 24/7 Engagement
Engage customers the moment they reach out on Instagram — any time, day or night.
Zero Missed Leads
Every new conversation is automatically qualified and captured as a Lead — nothing falls through the cracks.
Reduced Agent Workload
The AI agent resolves the vast majority of queries end-to-end, freeing live agents for complex cases.
Full Context Handoff
When escalated, live agents receive the complete conversation history — no repeated questions for the customer.
Business Impact
What You Gain
90%
of inbound Instagram inquiries resolved without human intervention
3x
increase in qualified leads captured from social conversations
<30s
average AI first-response time on DMs & comments
45%
reduction in live agent handling time per case
Go-To-Market
Launch Timeline
From kickoff to fully automated document sync in just 2 weeks.
Day 1–3
Day 4–7
Day 8–12
Day 13–14
✅ 2 Weeks Go-Live Guaranteed
Compatibility
Supported Platforms
Fully compatible with the following Salesforce editions — no extra licenses needed.
Force.com
App-only Salesforce platform license
Enterprise Edition (EE)
Full CRM with advanced customization
Unlimited Edition (UE)
Maximum features, support & storage
Get Started
Engage Instagram Customers with InstaHub
Go live in 2 weeks with AI-powered engagement, automated Lead & Case creation, and full Salesforce integration.