A Digital Leap With Salesforce AI!
Transforming Student Support Across the Philippines
About the Organization
The Department of Science and Technology - Science Education Institute is at the forefront of shaping the future of the Philippines through science and technology education. With thousands of scholars benefitting, the team has long been committed to empowering students across the country.
Challenges
At the time, their support process relied heavily on manual systems and limited manpower. The team had no public interface for inquiries. Students encountered delays, missed emails, and internal resources were stretched thin. Communication with scholars in response became harder and slower—especially without the infrastructure to build a more responsive system.
What We Have Done?
- Through automation and 24/7 Einstein Bot assistance, students now receive instant answers to their inquiries.
- Centralized case tracking and streamlined routing allow staff to focus on complex concerns—improving operational efficiency.
- With multi-channel Digital Engagement tools in place, students can now get crucial updates or information in real time.
Products Used
Salesforce Service Cloud
Einstein Bots
Digital Engagement