A Digital Leap With Salesforce AI!
Transforming student support across the Philippines with AI-powered automation, real-time engagement tools, and streamlined case management.
Results & Business Impact
The Salesforce AI solution transformed student support by automating inquiries, accelerating case resolution, and improving institutional efficiency.
+30%
Student Engagement
+80%
Case Resolution Speed
+30%
Operational Efficiency
ABOUT
The Organization
01
Department of Science and Technology – SEI
A government institution in the Philippines focused on supporting science and technology education.
02
Student Scholarship Programs
The organization manages thousands of scholars across the country through various educational programs.
03
Student Support Mission
Their goal was to improve communication and support services for students through digital transformation.
CHALLENGES
What Was Holding Growth Back?
01
Manual Support Processes
Student inquiries were managed through manual systems, causing delays and inefficiencies.
02
Limited Communication Channels
There was no centralized digital interface for students to submit questions or receive updates.
03
Resource Constraints
Support teams struggled to manage increasing inquiry volumes with limited staff and tools.
WHAT WE HAVE DONE?
Our Approach
- Implemented Salesforce Service Cloud to centralize student case management and support operations.
- Deployed Einstein Bots to provide automated 24/7 responses to common student inquiries.
- Enabled Salesforce Digital Engagement to support multi-channel communication and real-time updates.
- Streamlined case routing and tracking to improve support efficiency and response times.
RESULT
Business Impact
- Student engagement increased through instant responses and improved communication channels.
- Case resolution became faster with AI-powered automation and streamlined case management.
- Operational efficiency improved as staff focused on complex inquiries while bots handled routine questions.
- The organization enhanced its ability to deliver responsive, scalable student support services nationwide.
PRODUCT USED
Salesforce
Salesforce Service Cloud
Einstein Bots
