Connecting Sales & Systems with Salesforce
Driving Real Estate Transformation with Two-Way Oracle Integration
Results & Business Impact
The implementation resulted in a 100% cost reduction, a 15% conversion increase, 25% higher engagement, and 18% better satisfaction.
100%
Cost Reduction
+15%
Conversion Rate
+25%
Customer Engagement
ABOUT
The Organization
01
Global UK Consultancy
600+ offices and 20,000+ experts across 50 territories.
02
Unified Operations
Leveraging Salesforce to consolidate systems and streamline global data.
03
Enhanced Client Experience
Driving superior service through a unified, tech-forward platform.
CHALLENGES
What Was Holding Growth Back?
01
Fragmented Data
Disconnected systems hindered data access and blocked real-time insights.
02
Inconsistent Workflows
Siloed operations led to tracking gaps and erratic customer experiences.
03
Inefficient Decisions
Manual, fractured processes slowed down decision-making and reduced engagement.
WHAT WE HAVE DONE?
Our Approach
- Unified sales operations by integrating Salesforce with Oracle for real-time visibility.
- Enhanced decision-making via smarter campaign reporting and Datorama analytics.
- Personalized customer journeys delivered through advanced AI-powered tools.
- Boosted responsiveness and satisfaction scores by 18% through automation.
RESULT
Business Impact
- 100% cost reduction achieved through streamlined implementation
- 15% increase in total conversion rates
- 25% boost in overall customer engagement
- 18% improvement in customer satisfaction scores
PRODUCT USED
Salesforce
