Improving Patient Care Journeys with Health Cloud, Agentforce, and FSL

Enhance patient coordination, reduce response time, and support care teams with automation and real-time health service updates.

Agentforce powers patient triage, care guidance, escalation handling, and proactive alerts to enhance care delivery quality.

Client & Business Challenges

The client is a multi-specialty healthcare provider offering patient care coordination, home visits, and remote support services. Their goal is to deliver faster care while reducing staff burden and ensuring consistent patient experiences through automation and intelligent routing.

Fragmented systems and manual processes slowed care coordination, overwhelmed front-desk staff, and led to missed follow-ups and patient instructions. Limited context in handoffs and poor visibility for mobile teams further impacted timely, effective care delivery.

Key Metrics

25% faster appointment booking and confirmation

40% fewer missed patient follow-ups

3X faster response time to patient queries

2.5X improvement in patient satisfaction scores

Benefits

- Improved Appointment Compliance

- Proactive Patient Interaction

- Smart Home Visit Scheduling