Transforming Student Support Journeys with Agentforce!

Automate student advising, reduce response time, and personalize academic guidance with real-time support and proactive nudges.

Agentforce powers student advising, escalation handling, academic alerts, and proactive nudges to improve retention and student satisfaction.

Client & Business Challenges

The client is a leading education services provider offering personalized student advising, academic planning, and retention support across campuses. Their goal is to improve student success and satisfaction while reducing staff burden through automation and real-time guidance.

Advising services were hindered by disconnected systems and scattered student records, leading to delayed engagement and high no-show rates. The reactive support model placed a heavy burden on staff, with limited ability to track academic risk indicators or provide 24/7 support at scale. Inconsistent personalization and long response times further frustrated students, impacting their overall experience and success.

Key Metrics

30% increase in student advising attendance

40% reduction in no-show rates

3.5X improvement in student satisfaction scores

2X faster response time to student queries

Benefits

- Offer connected advising from enrollment to graduation, ensuring faster responses

- Automate routine queries to reduce staff workload

- Improved Engagement & build trust among students