Transforming Vehicle Rental Experiences with Agentforce!

Reduce booking drop-offs, errors, and support load by integrating real-time rental and insurance assistance on digital platforms.

Agentforce powers vehicle browsing, booking, user verification, insurance guidance, and real-time assistance, reducing escalation load on operations teams.

Client & Business Challenges

The client is a leading vehicle rental and mobility services provider offering a wide range of cars, bikes, and travel packages. Their goal is to enhance customer satisfaction and operational efficiency by providing real-time booking support, policy guidance, and proactive updates.

The booking process faced high drop-off rates due to the absence of real-time assistance and confusion around vehicle options, insurance, and rental terms. Manual booking updates and slow payment tracking further hampered efficiency. Valuable insights were hard to extract from unstructured data like chat logs and emails, while delays in escalating complex queries to human agents impacted service quality. Additionally, missed pre-rental checks and inconsistent insurance support, caused by limited automation, along with fragmented communication between support and operations teams, led to a disjointed customer experience.

Key Metrics

40% faster booking completion

55% reduction in booking abandonment

2.2X improvement in customer satisfaction scores

50% faster escalation resolution

Benefits

- Deliver real-time booking support and policy guidance to reduce confusion

- Automate booking updates, payment tracking, and checklist reminders to reduce manual workload

- Proactive Experience